Refund policy

Returns and refunds

For help with a return or an order issue, email coobbercanada@coobber.com with your order number. We aim to reply within 1–2 business days, Monday to Friday, excluding public holidays.

Change-of-mind returns

You may request a return within 14 days of delivery for unopened, unused items in their original packaging and in resaleable condition. Please contact us before sending items back so we can provide return instructions.

For change-of-mind returns, you are responsible for return shipping. Original delivery charges paid are non-refundable.

Opened cat litter and used scratchers or litter scoops cannot be returned for a change of mind. This does not affect your rights if an item is defective, damaged or incorrectly supplied.

Damaged, faulty, incorrect or missing items

Please contact us as soon as possible, preferably within 7 days of delivery, with your order number and photos of the item and packaging where applicable. Once we verify the issue, we will arrange a replacement at no extra cost or a refund. If a return is required because of our error or a defective item, we will cover the return shipping. The suggested 7-day reporting period does not limit your statutory rights.

Refund timing

After we receive and inspect an eligible return, we will initiate the approved refund to your original payment method within 5 business days. Your bank or payment provider may take additional time to post it.

This policy does not limit any rights or remedies available under applicable consumer protection laws.