LITTLE QUESTIONS. A HELPING PAW.
A little help for you and your cat.
Orders, deliveries and everyday cat care—all in one place.
Orders & delivery
How can I check my order?
Sign in to your customer account using the email address used at checkout, or open the order-status link in your confirmation email. Tracking information appears when it has been added to your order. If there is no tracking update, email us with your order number.
Where do you deliver?
Use our delivery map and postal-code checker to check your address. Delivery is available only within our supported zones. Stouffville town-centre addresses require confirmation; rural Stouffville is excluded.
How much is delivery?
Core GTA area: free delivery on orders of CA$89 or more; CA$10 below. Other eligible areas: free delivery on orders of CA$149 or more; CA$15 below. Minimums use the merchandise total after discounts and before tax, excluding delivery fees. Each subscription shipment must qualify separately.
When will my order arrive?
GTA: estimated within 1–2 delivery days after placing your order, Monday–Saturday; no Sunday delivery. Other eligible areas: estimated within 2–4 business days after placing your order, Monday–Friday; no weekend delivery.
Subscriptions, made simple
How do subscriptions work?
Choose an available subscription plan on a cat litter product page. Eligible subscription items receive 20% off the first subscription order and 10% off recurring orders. One-time purchases in the same cart do not receive the subscription discount. Applicable taxes and delivery charges are added at checkout.
Which schedules are available?
Two-bag packs: every 2, 4, 6 or 8 weeks. Full boxes: every 1, 2 or 3 months. Your selected plan renews automatically until cancelled.
How do I pause, skip or cancel?
Open the subscription-management link in your subscription confirmation email. Make changes before the next scheduled charge. If you cannot find the link, contact us using your checkout email and order number. For email requests, please allow at least 2 business days before your next charge.
There is no minimum number of payments. Cancelling future renewals does not automatically cancel or refund an order already charged. See our subscription terms.
Packs & packaging
How many bags are in a box?
Tofu: 8 × 2.5 kg. Bamboo: 6 × 2.5 kg. Cassava: 4 × approximately 2.2 kg. Two-bag packs contain two bags of the selected formula.
Will the packaging match the photos?
Tofu and cassava currently ship in clear bags without branded outer packaging. Branded packaging in photos is for reference. We will update the product information when branded packaging returns; a date is not yet confirmed.
Returns & feedback
Can I return an item?
Contact us within 14 days of delivery to request a change-of-mind return. Items must be unused, unopened and in their original packaging in resaleable condition. Please contact us before sending anything back. Change-of-mind return shipping is paid by the customer. See the full refund policy for eligibility and exceptions.
What if an item is damaged, incorrect or missing?
Email your order number and photos where relevant, preferably within 7 days of delivery, so we can help. This request does not limit your statutory rights. Please do not post your address or order details in a public review.
How can I share feedback?
We welcome honest feedback about your products and delivery experience. Use our contact form or email coobbercanada@coobber.com. Product or order issues are best sent directly to our support team.
Still need a helping paw?
coobbercanada@coobber.com
We aim to reply within 1–2 business days, Monday–Friday, excluding public holidays.